CCTV Policy

Introduction

The Company uses closed circuit television (CCTV) images to protect the Company’s property and to provide a safe and secure environment for employees and r visitors to the Company’s business premises. ,

This policy sets out the details of how the Company will collect, use and store CCTV images. For more information on your privacy rights associated with the processing of your personal data collected through CCTV images please refer to the Company privacy notice and data protection policy. .

The Company’s CCTV facility will only record images. There is no audio recording i.e. conversations are not recorded on CCTV.

 

Purposes of CCTV

The purposes of the Company installing and using CCTV systems include:

·         To assist in the prevention or detection of crime or equivalent malpractice.

·         To assist in the identification and prosecution of offenders.

·         To monitor the security of the Company’s business premises.

·         To ensure that health and safety rules and Company procedures are being complied with.

·         To assist with the identification of unauthorised actions or unsafe working practices that might result in disciplinary proceedings being instituted against employees and to assist in providing relevant evidence.

·         To promote productivity and efficiency.

 

Location of cameras

Cameras are located at strategic points throughout the Company’s business premises, principally at the entrance and exit points.  The Company has positioned the cameras so that they only cover communal or public areas on the Company’s business premises and they have been sited so that they provide clear images.  No camera focuses, or will focus, on toilets, shower facilities, changing rooms, staff kitchen areas, staff break rooms or private offices. 

All cameras (with the exception of any that may be temporarily set up for covert recording) are also clearly visible.

Appropriate signs are prominently displayed so that employees, clients, customers and other visitors are aware they are entering an area covered by CCTV. 

 

Recording and retention of images

Images produced by the CCTV equipment are intended to be as clear as possible so that they are effective for the purposes set out above.  Maintenance checks of the equipment are undertaken on a regular basis to ensure it is working properly and that the media is producing high quality images.

Images may be recorded either in constant real-time (24 hours a day throughout the year), or only at certain times, as the needs of the business dictate.

As the recording system records digital images, any CCTV images that are held on the hard drive of a PC or server are deleted and overwritten on a recycling basis and, in any event, are not held for more than one month.  Once a hard drive has reached the end of its use, it will be erased prior to disposal. 

However, where a law enforcement agency is investigating a crime, images may need to be retained for a longer period.

 

Access to and disclosure of images

Access to, and disclosure of, images recorded on CCTV is restricted.  This ensures that the rights of individuals are retained.  Images can only be disclosed in accordance with the purposes for which they were originally collected. 

The images that are filmed are recorded centrally and held in a secure location.  Access to recorded images is restricted to the operators of the CCTV system and to those line managers who are authorised to view them in accordance with the purposes of the system.  Viewing of recorded images will take place in a restricted area to which other employees will not have access when viewing is occurring.  If media on which images are recorded are removed for viewing purposes, this will be documented.

Disclosure of images to other third parties will only be made in accordance with the purposes for which the system is used and will be limited to:

·         The police and other law enforcement agencies, where the images recorded could assist in the prevention or detection of a crime or the identification and prosecution of an offender or the identification of a victim or witness.

·         Prosecution agencies, such as the Crown Prosecution Service.

·         Relevant legal representatives.

·         Line managers involved with Company disciplinary and performance management processes.

·         Individuals whose images have been recorded and retained (unless disclosure would prejudice the prevention or detection of crime or the apprehension or prosecution of offenders).

The Managing Director of the Company (or another senior director acting in their absence) is the only person who is permitted to authorise disclosure of images to external third parties such as law enforcement agencies.

All requests for disclosure and access to images will be documented, including the date of the disclosure, to whom the images have been provided and the reasons why they are required.  If disclosure is denied, the reason will be recorded.

 

Individuals’ access rights

Under the UK’s data protection laws, including the General Data Protection Regulation (GDPR),  individuals have the right on request to receive a copy of the personal data that the Company holds about them, including CCTV images if they are recognisable from the image. 

If you wish to access any CCTV images relating to you, you must make a written request to the Company’s Data Protection Officer or Data Representative. This can be done by using this email address privacy@tjstravel.co.uk. The Company will usually not make a charge for such a request, but we may charge a reasonable fee if you make a request which is manifestly unfounded or excessive, or is repetitive. Your request must include the date and approximate time when the images were recorded and the location of the particular CCTV camera, so that the images can be easily located and your identity can be established as the person in the images. 

The Company will usually respond promptly and in any case within one month of receiving a request. However, where a request is complex or numerous the Company may extend the one month to respond by a further two months.

The Company will always check the identity of the employee making the request before processing it.

The Data Protection Officer or Data Representative will always determine whether disclosure of your images will reveal third party information, as you have no right to access CCTV images relating to other people.  In this case, the images of third parties may need to be obscured if it would otherwise involve an unfair intrusion into their privacy.

If the Company is unable to comply with your request because access could prejudice the prevention or detection of crime or the apprehension or prosecution of offenders, you will be advised accordingly.

 

Staff training 

The Company will ensure that all employees handling CCTV images or recordings are trained in the operation and administration of the CCTV system and on the impact of the laws regulating data protection and privacy with regard to that system. 

 

Implementation

The Company’s Data Protection Officer is responsible for the implementation of and compliance with this policy and the operation of the CCTV system and they will conduct a regular review of the Company’s use and processing of CCTV images and ensure that at all times it remains compliant with the laws regulating data protection and privacy.  Any complaints or enquiries about the operation of the Company’s CCTV system should be addressed to Louise Harmsworth.

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Customer Feedback

  • Just got home from a break to London you covered for Omega. I want to say how much of a credit our driver Jason is to your company. From the moment he took over our tour he was faced with a lot of issues the previous driver had caused, but he dealt with each one with true professionalism, he honestly deserves a medal!! London was so busy and Jason handled it fantastically... and got us all home safely. Please pass on my gratitude to him he made our weekend!! And thank you to his little boy Kieran for letting us borrow his dad. Have fun on the quad fellas... Thanks Ashley & Amanda (The ladies who gave you the shortbread, ha ha)

    Ashley & Amanda London Trip for Omega

  • Many thanks for a fulfilling our recent trip to the Blue Dolphin Haven Holiday Park near Filey. We were collected on Monday morning from home then returned Friday morning. We had two different drivers who were really helpful and pleasant. We had two different routes to and from the holiday, going via Driffield and returning via York and although the return journey had major delays on the roads everyone commented how professional the driver was, the buses were clean and very well presented with more than enough space for luggage and legroom. We are now looking for another holiday for next year and will no doubt be in touch to arrange travel. A first class job with a first first class service.

    Kevin Gaines Holiday Minibus Hire

  • Thanks for a good service. Tony was brilliant.

    Iffy Minibus hire to Lightwater Valley

  • A Mail Of “Thanks” Good Morning. A mail to express our "Thanks"for transporting us to the races yesterday. The coach was first class and more importantly our driver so helpful and kind,and it was good to meet the management as well. Hopefully it is the beginning of a on going service.

    Eileen (Soroptimist International of Dewsbury & District) Minibus Hire for Race Day

  • Thank you The tenants really enjoyed the day out and commented on how nice the bus was, they want to go back again nearer Christmas so I’ll be booking again

    Sue, Community Support Worker WDH (Wakefield and District Housing)

  • Prompt, efficient, reliable, friendly. Would definitely recommend and use again after a good day out at Manchester Emirates stadium.

    Janice Sporting Coach Trip, Manchester

  • I just wanted to send a very quick email to pass on my thanks to the coach drivers and the company for their support with our trip to Sheffield last Tuesday, 27.2.18. Obviously the weather caused some concern as it could have meant that we needed to cancel the trip. On the morning of the visit the coach drivers all arrived at school on time, parked in a great location and this meant that we were able to leave the school building safely and easily without school traffic causing a problem. I mentioned to one of the drivers that should the snow get any worse then we would need to possibly come back early. He gave me his contact details and said to contact him during the day. He explained that they were staying on site but I had his details should a change to the departure time be needed. All of the drivers were really friendly and helped with the smooth running of a very large school visit. As arranged the buses were numbered and this was really helpful. Once again - thank you. We know we can always rely on you!

    Snapethorpe Primary School Lupset, Wakefield

  • I just also wanted to thank the driver - he was fabulous! Especially with the first day problem of the car park gate being locked.

    Headteacher Dimple Well Infant School & Nursery, Ossett

  • Just a quick thank you to yourselves at TJs travel for the bus provided on Saturday. Everything went excellent, the driver was on time and excellent with our members, The bus was in pristine condition and more than we could have ever asked for. We will definitely use your services again and recommend to friends and family.

    Adam, Crofton Sports ARLFC Sports Trip, Crofton, Wakefield

  • Would just like to say on behalf of everyone of us thank you for your services great company and will be recommended by us all and also great for the disabled too!

    Dionne, Bradford Leeds Bradford Airport Transfer

  • Would highly recommend TJ's Travel. Booked for a job today and the driver was ready and waiting for us, courteous and very professional. Will definitely use again.

    Kealey Wakefield

  • The bus was immaculate and the driver full of character!

    Tekfloor Corporate Trip, Rotherham

  • Lovely, clean bus and a lovely driver.

    1st Colton Brownies Colton, Leeds

  • I just wanted to say a huge thank you! The coach was excellent and the driver was lovely and polite. All in all we were over the moon!

    Nikola Hen Party, Leeds

  • Superb service and excellent customer service in terms of sorting out fixtures and the personal touch of phone calls to sort out any issues which have arisen or to confirm fixtures.

    The Rodillian Academy Wakefield

  • I would just like to thank you for all your help and the service you provided. Everything was perfect!

    Nirvana Minibus Hire, Yorkshire

  • Very good service across the board. We will be using you again and we would recommend your services too.

    Outwood Primary Academy Outwood, Wakefield

  • Responded to my enquiry quickly, very accommodating, safe driver. Driver was a top chap, well mannered, dressed appropriately. The vehicle was better than anticipated. We would definitely use you again and recommend you to friend's and family.

    PB Foods Bradford

  • Every thing was 5 star. Driver was a credit to your company

    Mary Bridal Travel, Wakefield

  • I have just phoned one of the tenants to ask how it went and he said they all enjoyed and that the mini bus was great. So thank you and I will save your details for bookings in the future.

    Michelle Day Trip, Wakefield

  • I just wanted to say thank you for supplying the coach for our day out yesterday. Everything went perfectly. Please could you pass on our thanks to the driver who was very efficient, courteous and very accommodating with picking up and dropping off on the way home.

    Lynda Day Trip, Pontefract

  • Sorry I had meant to write before now to thank you for your mini bus for our Daughter's Wedding Day on the 29/4/17. Your Driver (sorry we've forgotten his name) was great on the day especially picking us up initially at Bond End traffic lights with the Tour De Yorkshire also adding to our stress on the day but all went according to plan thankfully.

    Susan Wedding Guest Minibus, North Yorkshire

  • First and foremost I would like to thank you for your excellent service. We thoroughly enjoyed the experience from start to finish.

    Amanda Minibus Hire, West Yorkshire

  • Just a quick email to say thanks for Saturday - great service throughout and would recommend. Relieved the day went smoothly!

    Will Sports Trip, Castleford

  • THANK YOU, THANK YOU, THANK YOU ………. for an efficient service that you offered last night on our first company outing.

    Colette Night Out Transport, Wakefield

  • We had an excellent service and will continue to use TJ services, Regards Barbara

    Barbara Coach Hire, Wakefield

  • Just want to say a big thank you, I booked your bus for Manchester marathon on sun and got excellent service both on way there and return and the driver even let them have a toilet stop on way back, definitely book you again - thanks Steve.

    Steve Manchester Marathon Minibus

  • Excellent service all round - could not have asked for a more helpful driver - would definitely use again.

    Amy Hen Party, Wakefield

  • Fantastic service! Will def be using again every time!

    Helen Night Out Minibus, Leeds

  • Once again great service from your staff, with seamless transfers. Thank you.

    Diane Airport Transfer, Leeds

  • Just to say thank you to me and you guys for all help- they’re really happy with the vehicles/service and how quick we can cover any amendments/new quotes etc – looking at carrying on till at least end of the year!

    Maddie Minibus and Coach Hire, Yorkshire

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